As technology evolves, there comes a time when it is better for our customers to transition to newer platforms. Arista's End-of-Sale and End-of-Life policy is designed to help customers identify such life-cycle transitions and plan their infrastructure deployments with a 3 to 5 year outlook.
All End-of-Sale and End-of-Life announcements will be made on Arista's website. The timeline for related milestones in the life cycle of our products is as follows:
- An End-of-Sale announcement will be posted on our website 6 months prior to the last day to order the product
- All customers who have a valid service contract will receive 24x7 support from Arista TAC for up to 3 years from the end-of-sale date of the product. This last day to get support will be referred to as the end-of-life date for the product.
- Software bug fixes will be available for up to 2 years from the end-of-sale date. After the first 2 years, Arista will make commercially reasonable efforts in assisting customers to mitigate Arista identified critical security vulnerabilities through the applicable end of life date. Customers may be required to upgrade to a newer software release to get the bug fixes, if available.
- Hardware repair or replacement will be available for up to 3 years from the end-of-sale date
- Customers can renew service contracts up to 1 year prior to the end-of-life date.
End-of-Sale & End-of-Life Milestones at a Glance
| Milestone | 6 Months Prior | End of Sale | 1 Year | 2 Year | 3 Year |
|---|---|---|---|---|---|
| End-of-Sale announcement | X | ||||
| Last day to Order the product (End-of-Sale) | X | ||||
| Add or attach new service contracts | X | ||||
| Renew existing service contracts | X | ||||
| Last day to receive software bug fixes | X | ||||
| Last day to receive 24x7 TAC support (with valid service contract) | X | ||||
| Last day for hardware support (hardware replacement or repair, with valid service contract) | X | ||||
| End of Life of the product | X |