Portions of Arista Networks software are covered by open-source licenses including the GNU General Public License . Please find below the list of source files:

 

Portions of Arista Networks software are covered by open-source licenses including the GNU General Public License . Please find below the list of source files:

 

As technology evolves, there comes a time when it is better for our customers to transition to newer platforms. Arista's End-of-Sale and End-of-Life policy is designed to help customers identify such life-cycle transitions and plan their infrastructure deployments with a 3 to 5 year outlook.

All End-of-Sale and End-of-Life announcements will be made on Arista's website. The timeline for related milestones in the life cycle of our products is as follows:

  • An End-of-Sale announcement will be posted on our website 6 months prior to the last day to order the product
  • All customers who have a valid service contract will receive 24x7 support from Arista TAC for up to 3 years from the end-of-sale date of the product. This last day to get support will be referred to as the end-of-life date for the product.
  • Software bug fixes will be available for up to 2 years from the end-of-sale date. After the first 2 years, Arista will make commercially reasonable efforts in assisting customers to mitigate Arista identified critical security vulnerabilities through the applicable end of life date. Customers may be required to upgrade to a newer software release to get the bug fixes, if available.
  • Hardware repair or replacement will be available for up to 3 years from the end-of-sale date
  • Customers can renew service contracts up to 1 year prior to the end-of-life date.
 

End-of-Sale & End-of-Life Milestones at a Glance

Milestone 6 Months Prior End of Sale 1 Year 2 Year 3 Year
End-of-Sale announcement X        
Last day to Order the product (End-of-Sale)   X      
Add or attach new service contracts     X    
Renew existing service contracts       X  
Last day to receive software bug fixes       X  
Last day to receive 24x7 TAC support (with valid service contract)         X
Last day for hardware support (hardware replacement or repair, with valid service contract)         X
End of Life of the product         X

Getting Started: Frequently Asked Questions

1. How do I contact support?

Arista Networks support may be contacted via phone, email or web portal.

To contact by phone, please call: 1-866-476-0000

To contact via email, send an email to: This email address is being protected from spambots. You need JavaScript enabled to view it.

2. What case priorities does Arista Networks use?

The document linked below provides a list of Arista Networks case priorities:

.Arista Case Priority Levels

Arista Networks support recommends that you contact us via phone if you have a P1

3. Where can I find the switch serial number?

The switch SN can be visually seen by looking at the pull-out tab on the rear of the switch, next to the right hand power supply.

The switch SN is also included in the output of 'show version'.

4. How do I access the switch via console?

The switch console port may be accessed using the console cable included in the shipment. Set your terminal settings to:

  • 9600 baud
  • No parity
  • 8 stop bits
  • 1 data bit
  • No flow control

5. How do I upgrade the switch?

Once a valid EOS image has been downloaded, the following process may be followed to upgrade the switch:

1. Validate the current boot image with the show boot-config command. This will show which image the switch is currently set to boot

2. If the management port is configured with a reachable IP address, then this may be used that to transfer the file from a network reachable location. Alternatively, the file may be copied onto a USB key and then copied from the USB key onto the flash file system.

Example command to copy from a web server:

copy http://<path-to-file> flash:<new-file-name>

or from a usb key:

copy usb1:EOS-4.0.1.swi flash:EOS-4.0.1.swi

or from TFTP server:

copy tftp://<server-ip>/<path-to-file> flash:<new-file-name>

3. Using the boot system command in configuration mode, set the switch to boot to the new image file.

switch#conf t
switch(config)#
switch(config)#boot system flash:EOS-4.0.1.swi
switch(config)#wr mem

4. Reload the switch with the reload command.

On reload, the switch will boot up with the configured version of EOS.

6. How do I configure a default route?

A default route may be added with the ip route command, as shown below:

switch(config)#ip route 0.0.0.0/0 10.10.10.1

7. How do I enable static routing?

Static routing is enabled with the ip routing command, as shown below:

switch(config)#ip routing

8. What network access methods can be configured?

The switch can be accessed over the network via ssh or telnet, provided the proper network connectivity has been configured. Ssh is enabled by default. If desired, telnet may be enabled via the following process:

switch(config)#management telnet
switch(config-mgmt)#no shutdown

9. What passwords can be configured?

Passwords can be applied to any user account (including the default admin account), as part of the username secret syntax:

switch(config)#username test secret testpass

Access to enable mode may be password protected via the enable secret syntax:

switch(config)#enable secret enablepass

Access to the aboot process can be controlled with the boot secret syntax:

switch(config)#boot secret bootpass

10. How do I configure remote logging?

The switch can be configured to log to an external host with the logging host command, as shown below:

switch(config)#logging host 10.10.10.1

11. How do I configure a SVI?

By adding a Layer 3 interface for a VLAN and adding an ip address, you can create a switched virtual interface, or SVI. This virtual interface will be reachable so long as one of the ports in the VLAN is reachable.

Here is a configuration example:

switch(config)#int vlan 10
switch(config-if-Vl10)#ip address 10.10.10.200/24

Please use the links below to download the Arista Networks proprietary MIBs.

 

Additionally, the following standard MIBs are supported: (All MIB support is read-only unless otherwise noted)

  • BGP4-MIB
  • ENTITY-MIB
  • ENTITY-SENSOR-MIB
  • ENTITY-STATE-MIB
  • HC-RMON-MIB (etherStatsHighCapacityGroup)
  • HOST-RESOURCES-MIB
  • IEEE8021-PFC-MIB
  • IEEE8021-SECY-MIB
  • IEEE8023-LAG-MIB
  • LLDP-EXT-DOT1-MIB
  • LLDP-EXT-DOT3-MIB
  • LLDP-MIB
  • MPLS-LDP-STD-MIB
  • MPLS-TE-STD-MIB
  • MSDP-MIB
  • NOTIFICATION-LOG-MIB
  • OSPF-MIB
  • OSPF-TRAP-MIB
  • OSPFV3-MIB
  • RFC 2011 IP-MIB (obsoletes RFC 1213)
  • RFC 2012 TCP-MIB (obsoletes RFC 1213)
  • RFC 2013 UDP-MIB (obsoletes RFC 1213)
  • RFC 2787 VRRPv2-MIB
  • RFC 2863 IF-MIB (obsoletes RFCs 1229, 1573, 2233) (ifAdminStatus and ifAlias are writeable)
  • RFC 2864 IF-INVERTED-STACK-MIB
  • RFC 2932 IPMROUTE-STD-MIB
  • RFC 2933 IGMP-STD-MIB
  • RFC 2934 PIM-MIB
  • RFC 3414 SNMP-USER-BASED-SM-MIB
  • RFC 3415 SNMP-VIEW-BASED-ACM-MIB
  • RFC 3418 SNMPv2-MIB (obsoletes RFCs 1450, 1907)
  • RFC 3635 EtherLike-MIB (obsoletes RFCs 1650, 2358, 2665)
  • RFC 3636 MAU-MIB (ifMauDefaultType and ifMauAutoNegStatus are writeable)
  • RFC 4087 TUNNEL-MIB
  • RFC 4188 BRIDGE-MIB
  • RFC 4292 IP-FORWARD-MIB (obsoletes RFC 1354, 2096)
  • RFC 4363 Q-BRIDGE-MIB (dot1qPvid and dot1qPortAcceptableFrameTypes are writeable for ports in switchport access or trunk mode)
  • RFC 5132 IPMCAST-MIB
  • RFC 5591 SNMP-TSM-MIB
  • RFC 6353 SNMP-TLS-TM-MIB
  • RFC 8173 PTPBASE-MIB
  • RMON-MIB (rmonEtherStatsGroup)
  • RMON2-MIB (rmon1EthernetEnhancementGroup)

Software Documentation

EOS Documentation  
EOS System Configuration Guide .
CloudEOS and vEOS Router Configuration Guide .
For documentation on other EOS releases, please visit our Software Download page.
.
CloudVision Documentation  
CloudVision Configuration Guide - The config guide is no longer being updated. Please refer to the CloudVision Help Center going forward. .
CloudVision Help Center .
CloudVision as-a-Service (CVaaS) Quick Start Guide .
CloudVision Video Guide .
CloudVision Sensor Deployment Guide .
CloudVision Audit Logs Message Guide .
.
7130 Product Documentation  
7130 User Guides .
7130 Product Selection Tool .
.
Awake Security Documentation  
Awake Security Appliance Quick Start Guide .
Arista NDR Datasheet .
Managed Network Detection and Response .
.
AGNI Documentation  
AGNI API Guide .
AGNI User Guide .
AGNI (On-Premises) User Guide .
AGNI (On-Premises) Setup and Access Guide .
.
Edge Threat Management Documentation  
ETM Dashboard User Guide .
ETM NG Firewall User Guide .
.
DMF Documentation  
Analytics Deployment Guide .
Analytics User Guide .
DANZ Monitoring Fabric Deployment Guide .
DANZ Monitoring Fabric SNMP MIB Reference Guide .
DANZ Monitoring Fabric User Guide .
DANZ Monitoring Fabric Verified Scale Guide .
.
CCF / MCD Documentation  
Converged Cloud Fabric (CCF) .
Multi Cloud Director (MCD) .
.
Wi-Fi Documentation  
CloudVision CUE User Guide .
Wi-Fi Guest Manager User Guide .
API Documentation .
.
Product Bulletins
EOS
.EOS Release 4.33.1F
.EOS Release 4.33.0F
.EOS Release 4.32.2F
.EOS Release 4.32.1F
.EOS Release 4.32.0F
.EOS Release 4.31.2F
.EOS Release 4.31.1F
.EOS Release 4.31.0F
.EOS Release 4.30.2F
.EOS Release 4.30.1F
.EOS Release 4.30.0F
.EOS Release 4.29.2F
.EOS Release 4.29.1F
.EOS Release 4.29.0.2F
.EOS Release 4.28.2F
.EOS Release 4.28.1F
.EOS Release 4.28.0F
.EOS Release 4.27.2F
.EOS Release 4.27.1F
.EOS Release 4.27.0F
.EOS Release 4.26.2F
.EOS Release 4.26.1F
.EOS Release 4.26.0F
.EOS Release 4.25.2F
.EOS Release 4.25.1F
.EOS Release 4.25.0F
.EOS Release 4.24.2F
.EOS Release 4.24.1F
.EOS Release 4.24.0F
.EOS Release 4.23.2F
.EOS Release 4.23.1F
.EOS Release 4.23.0F
.EOS Release 4.22.1F
.EOS Release 4.22.0F
CloudVision
.CloudVision Portal 2025.1.0
.CloudVision Portal 2024.3.0
.CloudVision Portal 2024.2.0
.CloudVision Portal 2024.1.0
.CloudVision Portal 2023.3.0
.CloudVision Portal 2023.2.0
.CloudVision Portal 2023.1.0
.CloudVision Portal 2022.3.0
.CloudVision Portal 2022.2.0
.CloudVision Portal 2022.1.0
.CloudVision Portal 2021.3.0
.CloudVision Portal 2021.2.0
.CloudVision Portal 2021.1.0
.CloudVision Portal 2020.3.0
.CloudVision Portal 2020.2.0
.CloudVision Portal 2020.1.0
.
AGNI
.AGNI Release P-2024.4.1
.AGNI Release 2024.4.1
.AGNI Release P-2024.4.0
.AGNI Release 2024.4.0
.AGNI Release 2024.2.3
.AGNI Release 2024.2.2
.AGNI Release 2024.2.1
.AGNI Release 2024.2.0
.AGNI Release 2024.1.0
.AGNI Release 2023.4.0
.AGNI Release 2023.3.0-A1
.AGNI Release 2023.3.0
.
DMF/CCF/MCD
.DANZ Monitoring Fabric 8.5
.DANZ Monitoring Fabric 8.4
.DANZ Monitoring Fabric 8.3
.DANZ Monitoring Fabric 8.2
.DANZ Monitoring Fabric 8.1
.Converged Cloud Fabric 6.2
.Converged Cloud Fabric 6.1
.Converged Cloud Fabric 6.0
.Multi Cloud Director 2.3
.Multi Cloud Director 2.2
.
Resources
Arista Community Central The New Arista Community Central is a great resource to help you find useful content to answer your technical questions or troubleshoot your Arista gear. You will have access to articles, ask questions, or open a support ticket directly on the Support Portal
Arista Supported Features A complete list of supported features per platform
Arista SNMP MIBs List of supported SNMP MIBs for EOS
EOS Feature Licensing A list of EOS features that are licensed
Open-Source Licenses Portions of Arista Networks software are covered by open-source licenses including the GNU General Public License.

 

World-class Products and World-class Support

 
World Class Support
 

Arista Support is committed to providing unparalleled support and expertise to ensure that our customers achieve peak network performance and reliability. Our team of highly skilled engineers provides swift response times and proactive solutions. These qualities distinguish us as the industry leader in customer support, as reflected in our impressive Net Promoter Score of +87. When you partner with Arista TAC, you are not just receiving a service - you are partnering with a team dedicated to your success.

Source: SurveySparrow

High Quality

100% of respondents rated the quality of Arista Networks’ post-sales support better than other networking vendors.

Technical Expertise

97% of respondents are very satisfied with the technical know-how of the engineers at Arista TAC.

Highly Recommended

With an average rating of 9.5 out of 10, Arista's Support team embodies a customer-first approach.

There are multiple ways to get assistance from our support team 24x7x365: Phone, Email, or via the Support Portal.

For assistance during a network outage or for urgent issues, please contact Arista Support via telephone in the US or UK at:

Or see our full list of country specific telephone numbers:

  •  +81 50-1790-0933

For other, non-urgent issues, please send an email to Arista Support at the applicable email address:

  • Data Center Products: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Cognitive Wi-Fi & Campus Products: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Awake Security Products: This email address is being protected from spambots. You need JavaScript enabled to view it.

You can also contact Arista Support via the Support Portal. You will be required to register for an Arista account in order to log in. Once logged in, you'll be able to view case history, open new cases, upload documents, and view asset information.

While opening a case with us, we recommend a brief description of the issue you are facing, relevant show techs from associated Arista devices, and a topology diagram.

Please visit our Arista Community Central to post questions on our forum, read knowledge articles, watch troubleshooting videos and access additional resources! To learn more about everything we offer, check out this Community Guide.

Customer Onboarding Videos

The Customer Onboarding series includes three videos that will walk you through the Arista user registration process and the different support resources on Arista.com.

Part 1: Support Contacts, User Registration & Key sites
Part 2: Support Portal
Part 3: Community Central

Additional Information:
Awake Security Resources

Subcategories

Field Notices

Field Notices

 

This page aggregates the Arista hardware and software product field notices. For further information on Arista’s hardware and software support policies, please see product documentation.

Security Advisories

Security Advisories

 

Arista Networks is committed to maintaining the highest standards of security across our product portfolio. Leveraging extensive testing and monitoring of vulnerabilities to isolate and neutralize threats early, Arista's Product Security Incident Response Team (PSIRT) provides global coverage for public reporting of possible security vulnerabilities across the product portfolio.

The PSIRT team monitors industry-wide vulnerability reporting as well as providing a single point of contact for customers and interested third parties to investigate and identify potential threats. The PSIRT team also works to communicate these issues back to the user community in a timely manner.

Arista's approach to vulnerability management and links to best practice guidelines can be found here.

For technical assistance with workarounds and hotfix installations recommended in security advisories, please contact the Arista Support team at This email address is being protected from spambots. You need JavaScript enabled to view it..

Report security vulnerabilities found in Arista products to the PSIRT team via This email address is being protected from spambots. You need JavaScript enabled to view it.. It is recommended to use Arista's PGP key for secure and private communication directly with the PSIRT team.

Arista PSIRT is happy to work with researchers on discovered vulnerabilities in Arista products, the assignment of CVEs, and timelines for responsible disclosure. If a researcher discovers a new vulnerability they will be acknowledged in the advisory related to the vulnerability. Arista PSIRT is interested in receiving reports on issues affecting features in both Arista code as well as Open Source Software used in Arista products. Security issues found in Open Source Software which do not affect Arista products are out of the scope of Arista and should be referred to the appropriate CNA found here.

 

PSIRT Advisories

The following advisories and referenced materials are provided on an "as is" basis for use at your own risk. Arista Networks reserves the right to change or update the advisories without notice at any time.

End of Sale

End of Sale

 

This page aggregates hardware end of sale notices. Arista offers a five year end of sales lifecycle for most products. Selected products and legacy systems have a three year lifecycle. For further information on Arista’s hardware support policies see the Three Year End of Life Policy or Five Year End of Life Policy. Detailed product policy information may be found here.

The Product Lifecycle Tool can be used to find detailed information about Arista products.

End of Software Support

End of Software Support

 

This page aggregates end of software support notices. Detailed information on the lifecycle of each software component may be found here.

The Product Lifecycle Tool can be used to find detailed information about Arista products.

Transfer of Information (TOI)