NG Firewall Additional Apps

This section discusses the following topics:

Configuration Backup

NG Firewall's Configuration Backup enables you to recover from hardware failures and disasters. Configuration backup is also used to replicate configuration across multiple deployments of the NG Firewall. If installed and enabled, Configuration Backup automatically backs up your configuration on a daily basis to Dashboard and as a secondary option to Google Drive.

Prerequisites

  • To use Configuration Backup you must have the ETM Dashboard Organization, which is available as an à la carte item.
  • To view the status of backups you need the Reports app.
  • To access your backups your appliance must be connected to your ETM Dashboard Organization account. To verify that NG Firewall is connected to ETM Dashboard, refer to the Support screen.
  • To backup to Google Drive, a Google account must be authenticated using Directory Connector.

Installing the Configuration Backup App

To enable automatic backup, you must first install the Configuration Backup app.
  1. In the NG Firewall administration, click Apps in the menu at the top of the screen.
  2. Verify if the Configuration Backup app is installed. If not, follow the steps below to install the app.
  3. Click Install Apps.
  4. Click the Configuration Backup app.
  5. Click Back to Apps and wait for the app to finish the installation.
Configuring automatic backup
  1. In the Apps screen, click the Configuration Backup app to configure backups.
  2. Toggle the Power switch to enable or disable automatic backups.

  3. Click the Cloud tab.
  4. Review the Daily Backup setting and modify the Hour and Minute if necessary based on when you want the daily backup to occur.
  5. Click Backup now if you want to initiate an immediate backup.

Configuring a Secondary Backup using Google Drive

You can use Google Drive as a secondary backup option. Before configuring backups to Google drive, you must connect Google your account to the NG Firewall. To configure backup to Google Drive:
  1. Go to the Google Connector tab.
  2. Check Enable upload to Google Drive:
  3. Confirm the name of your Google Drive Directory.
  4. Click Save.

Viewing Backup Activity

To view backup activities such as the most recent backup or potential failures, click Reports in the top menu or click one of the predefined reports in the Status screen.

Restoring a Backup Using ETM Dashboard

To restore a backup from ETM Dashboard:
  1. Log in to Dashboard with your account.
  2. Click Appliances in the top menu.
  3. Select an appliance from the Appliances list.
  4. Locate the Cloud Backups panel and select a backup based on the timestamp.
  5. Click Download.
  6. Click Yes to confirm.

Restoring a Backup in Google Drive


To restore a backup from Google Drive:
  1. Log in to your Google account.
  2. Go to your Google Drive and locate the directory used by NG Firewall (e.g. Configuration Backups).
  3. Select the backup file and click Download from the menu.
  4. Log in to your NG Firewall.
  5. Go to config > System > Restore .
  6. Choose a Restore Option.
  7. Click Restore from File and select your backup file.

Related Topics

Restore

Configuration Backup Reports

The Reports tab provides a view of all reports and events for Configuration Backup.

Reports

This applications reports can be accessed via the Reports tab at the top or the Reports tab within the settings. All pre-defined reports will be listed along with any custom reports that have been created.

Reports can be searched and further defined using the time selectors and the Conditions window at the bottom of the page. The data used in the report can be obtained on the Current Data window on the right.

Table 1. Pre-Defined Report Queries
Report Entry Description
Configuration Backup Summary A summary of configuration backup actions.
Backup Usage (all) The amount of successes and failures of configuration backup over time.
Backup Usage (success) The amount of successful configuration backups over time.
Backup Usage (failed) The amount of failed configuration backups over time.
Backup Events All Configuration Backup events.

Related Topics

ETM Dashboard Organization

Your ETM Dashboard account may be invited to other ETM Dashboard accounts and permitted to manage Edge Threat Management appliances or subscriptions owned by the inviting account. This additional account access is called an Organization.

Live Support

Live Support entitles users with access to the Edge Threat Management support team via phone and email.

To learn more about this service, visit the Support page. Live Support includes Configuration Backup.

Support

The Support Portal button opens our ticketing system, which is also reachable at Support Portal. You can also email us directly to 이 이메일 주소가 스팸봇으로부터 보호됩니다. 확인하려면 자바스크립트 활성화가 필요합니다. which will automatically create a support ticket.

Please include as much information as possible when filing a ticket, and please remember that a Live Support subscription is required to work directly with the support team. We will be unable to escalate free customer issues to the engineering team.

Support Information lists information that helps Edge Threat Management Support verify your license and identify your box:
  • UID: The unique identifier number for your NG Firewall. This number is generated during the install process.
  • Build: The exact build version your NG Firewall is running.

Related Topics