| The AP did not receive a valid IP address via the DHCP. |
Be sure you have an available DHCP server on the VLAN/subnet to the connected AP. If the AP still fails to get a valid IP address, you can reboot it to see if the problem is resolved. |
| Unable to connect to the server. |
- Be sure you have an active server and reachable from the network tothe connected AP. If a firewall or a router has Access Control Lists (ACLs) enabled between the AP and the server, be sure to allow traffic on UDP port 3851.
- Use the IP-based server discovery method and ensure that you have correctly entered the DNS name, wifi-security-server , on the DNS server.
- Ensure that the DNS server IP addresses are either correctly configured, or are provided by the DHCP server.
- The AP might fail to authenticate with the server. In this case, an 'Authentication failed ' event is raised on the server. Refer to the event for recommended action.
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| The AP has encountered a problem. |
- If you are using Arista Cloud Services, then open the TCP port 443 (SSL). If you have an on-premises installation, then open UDP port 3851 and port 80.
- If you are using a Proxy, Web Accelerator, or URL Content Filter between the AP and the Internet, ensure that the settings allow communication between the AP and Arista Cloud Services.
- If your configuration requires you to specify an exact IP address or IP range for Arista Cloud Services, please contact This email address is being protected from spambots. You need JavaScript enabled to view it..
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